I'm baffled as to why these guys aren't accepting my upgrade order.  I bought my laptop from Dell.  Dell doesn't give you a "receipt", they give you an acknowledgement, invoice,and  packing slip.  The invoice is the closest thing to a receipt I have, since I ordered online and paid with a credit card.  The invoice contains all the information to "prove" I purchased the laptop from them, including price, an itemized breakdown of everything included, shipping information etc - it even shows on there that I can upgrade Office 2003 to 2007.  It's just not called a "receipt", even though it is.  In fact, if you define "invoice" and "receipt", you'll get very similar definitions.  I think these guys are looking for an actual cash register brick-and-mortar receipt, of which, having purchased online, there is none.

So anyway, I went to their slow moduslink upgrade site, put in all the required information, and then followed their post-submission instructions, which was to either mail, fax, or scan your receipt and send it to them along with the online order confirmation number that you get after filling out their upgrade form.  so I sent them a .htm file of the invoice that I saved from my dell account.  They didn't accept that, so touché.  So I printed out the invoice, and then scanned it back in, and then sent them a jpg file of the scan, along with my confirmation number.

--- Original Message ---
From: "David Frank" <dave@davefrank.com>
Received: 01-05-2007 10:32 AM America/Denver
To: "'MSTUPVISTANA'" <mstupvistana@moduslink.com>
Subject: Upgrade Redemption Center POP

To whom it may concern,

I don't have a copy of the web confirmation page generated when I went
through the upgrade process. Your instructions originally stated:

"For your order to be fulfilled,
you must submit (by mail, facsimile or scan) your receipt for a qualifying PC, together with the online confirmation number listed on this page, to the following address or facsimile number:"

I purchased my PC directly from Dell online at http://www.dell.com - the invoice is the proof of purchase.

I have attached a scanned copy of that invoice as requested. My online confirmation order number for the upgrade process was xxxxxxxx.

I'm not sure what else you need to complete my order.

Please advise.

Thanks,
DF

The reply I got was:

-----Original Message-----
From: MSTUPVISTANA [mailto:mstupvistana@moduslink.com]
Sent: Sunday, January 07, 2007 2:08 PM
To: dave@davefrank.com
Subject: Re: Upgrade Redemption Center POP <<#nnnnnn-nnnnnnn#>>

Dear Customer,

Thank you for your interest in the Upgrade Redemption Program.

Please send in a copy of your sales receipt and your order confirmation number.

Regards,

Upgrade Redemption Center

I already did that, right?  

So I followed up with:

-----Original Message-----
From: David Frank [mailto:dave@davefrank.com]
Sent: Sunday, January 07, 2007 4:16 PM
To: 'MSTUPVISTANA'
Subject: RE: Upgrade Redemption Center POP <<#nnnnn-nnnnnn#>>

I followed your instructions and have scanned in a copy of my invoice, which IS my sales receipt since I ordered my laptop from Dell Online. I have included the order confirmation number as requested.

If this is not correct, I don't understand what information you are looking for that I haven't already sent you. I have been following your instructions in good faith, but am quite baffled as to why you're not accepting my order.

Please have a manager or supervisor contact me.

Thanks,
-DF

We'll see how that goes.  Could it be that they want me to snail mail them the invoice that I printed out from dell.com, even though I followed their instructions to send them a scan?     I hear through the grapevine that some people are doing all three (scan, fax, and mail) just to cover their bases.   Am I somehow wrong here?  Let's see.  Bought PC with Office 2003 with free upgrade (not including shipping) for Office 2007.  Went through upgrade process, followed instructions, sent proof of purchase and order confirmation number as requested.  Hmm.  Looks good to me.   I'm comforted slightly that I'm not the only one with problems:  http://www.google.com/search?sourceid=navclient&ie=UTF-8&rls=DMUS,DMUS:2006-48,DMUS:en&q=moduslink+sucks+

For a technology company like Microsoft to have outsourced the vista and office upgrades to such a craptacular company, I am so not impressed.